Tactile Tools™ Workshops and Insights Engagements

 
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Human-centred design workshops for empathy and innovation

The Tactile Tools methodology is a design thinking approach to bring together diverse groups of people to solve complex problems in an iterative and collaborative way. The approach draws on leading human centred design research to help industry partners understand their clients from a first-person perspective.

The methodology has been tested with over 170 experts from across healthcare, engineering, aged care and education. A Tactile Tools workshop is a tangible and effective way to:

  • Coalesce interdisciplinary working groups

  • Understand the lived experience of patients/consumers

  • Map stakeholders relationships

  • Visualise the roadblocks to implementing change or reform

  • Break down complex problems and develop human centred solutions.


We have used the Tactile Tools methodology with partners from across healthcare to understand the lived experience of their consumers:

  • We helped Bolton Clarke to help rethink end of life experience

  • With the Victorian Healthcare Association to understand the roadblocks to implementing voluntary assisted dying in Victoria

  • With PHN – North Western Melbourne to help understand the lived experience of disadvantaged mothers

  • With YPINH to help clinicians and government employees understand the lived experience of people with acquired brain injury as they tried to navigate NDIS and NSW Health.

What people are saying:

“Using Tactile Tools and our partnership with RMIT helps us with our design thinking capability, it exposes us to a range of different solutions and different ways of working.”
Matiu Bush, Senior Strategist Business Innovation at Bolton Clarke


“The Tactile Tools quickly put all our participants in the workshop on an even playing field. It’s new and it’s innovative and lets you problem solve in a very methodical way.”
Cate O’Kane, Victorian Healthcare Association, Voluntary Assisted Dying model of care working group


Facilitators:
Tactile Tools workshops and Insights Engagements are facilitated by Dr Leah Heiss and Dr Marius Foley

Want to know more?
Contact Dr Leah Heiss here for a discussion and to book your workshop.

© 2019 Royal Melbourne Institute of Technology. All rights reserved.

May 2017: The design road-mapping approach enabled Aurecon engineers to embody the principals of the Aurecon Design Engineer (Creativity, Empathy, collaboration, Transdisciplinarity, Collaboration, Design Thinking and Communication) while working on a human-centred engineering problem.

May 2017: The design road-mapping approach enabled Aurecon engineers to embody the principals of the Aurecon Design Engineer (Creativity, Empathy, collaboration, Transdisciplinarity, Collaboration, Design Thinking and Communication) while working on a human-centred engineering problem.

February 2018: The One Good Death workshop brought together 47 experts from across health, government and education to redesign end-of-life experience. Working with the Tactile Tools participants were able to problem solve while empathising with the lived experience of the person at heart. Co-facilitated with Dr Marius Foley and Matiu Bush from Bolton Clarke; part of the RMIT ECP Engaging for Impact Conference. Image: A.R.Thomas

February 2018: The One Good Death workshop brought together 47 experts from across health, government and education to redesign end-of-life experience. Working with the Tactile Tools participants were able to problem solve while empathising with the lived experience of the person at heart. Co-facilitated with Dr Marius Foley and Matiu Bush from Bolton Clarke; part of the RMIT ECP Engaging for Impact Conference.
Image: A.R.Thomas